Certified in Healthcare Quality management CHQM

• CHQM Objectives of certification program is

• CHQM Making Healthcare Safer by reporting opportunities for improving health care quality.
• CHQM Facilitate development of the quality structure (e.g., councils and committees)
• CHQM Identify external data sources for comparison 
• CHQM Making Healthcare Safer by reporting opportunities for improving health care quality.
• CHQM course, you will have an overview of the healthcare systems in the US and a comparative study of other systems worldwide to know how to Evaluate effectiveness of performance and quality improvement.

Topics include

• Healthcare Quality introduction. 
• IOM STEEEP Dimensions of Quality 
• Leadership styles
• Teamwork in PI and stages of Team formation
• CHQP Responsibilities
• Strategic Planning
•  Utilization Management
•  Performance Improvement (PI) Models
• Setting Standards and Developing Indicators KPIs
• identifying Improvement Opportunities
• Systems Thinking 
• Use of PI quality tools and techniques (e.g., fishbone diagram, , )
• RCA root cause analysis 
• FMEA failure mode and effects analysis
• Financial management and Economics of healthcare quality
• implementation of performance improvement methods (e.g., Lean, PDCA, Six Sigma and FOCUS-PDCA
• Measuring Customer Satisfaction
• Use statistics to describe data (e.g., mean, standard deviation, correlation, t-test)
• statistical tools to display data or evaluate a process (e.g., Pareto chart, run chart, scatter diagram, control chart)
• JCI Patient Safety Goals (IPSG)
• HFE ( human factors engineering)
• What is the Commonalities and Differences between Accreditation, Certification and Li-censure Processes
• Compliance continuous readiness for JCI Accreditation